For handling and follow-up of the service issues and demo measurements we introduce our new Customer Portal to our European customers on 25 May.
Our goal with this new service is to improve our communication towards our partners and make more traceable the ongoing service activities for our customers. For each of our European clients there are collected the installed systems by locations, and are summarized the planned and finished service support activities by systems for better transparency. Moreover, through the new Semilab Customer Portal there is possible to report directly to our service engineers the arisen service issues, and track the status of the ongoing demo measurements.
This new portal is available from the www.semilab.force.com/customer, firstly it opens only for our European buyers.
For our non-European international customers, we provide our service support unaltered through our HQ or the closest subsidiary's Service Administration, please contact us via firstname.lastname@example.org.
We hope you would enjoy the new Customer Portal still from the first log in!